As mentioned in our Activation Guide, the easiest way to activate MASS is online. If you have internet but the online activation is still not working, you can quickly solve this by following our online activation troubleshooting guide.

Offline activation starts the same way as online, simply enter your serial number and make sure that it appears in green text.

The “Computer ID” will appear once you select the “Offline activation” option. This is generated by MASS and is what differentiates computers based on hardware and software information. In Versions of MASS older than 2.2, it would change for users who upgraded their operation system but were still using the same computer. Versions 2.2 and newer have been changed so that fewer people would have to explain to us that they are using the same machine, despite MASS thinking the user was trying to use their license on a new computer. As per the end user license agreement (EULA), each MASS serial number can be activated on only one machine.

Step 1: Send MASS Support the required information

Once MASS has generated your Computer ID, you will need to contact MASS Support and provide all of:

1. Your name (ie. Brad Crumb)
2. Email address (ie. bcrumb@canadamasonrycentre.com)
3. Serial number (ie.BHHI0C0I00A1F1GC8F822M1JGWZSJ6C)
4. Computer ID (ie.5552YMSM/0A+)

Remember, Copy and Paste is your friend!

If possible, copying and pasting before sending is the best way to transfer the serial number and computer ID to reduce the odds of a typo during transfer. If any character is missing or slightly off, the activation code will not work. You can copy the Computer ID by selecting it and right clicking. It can be impossible to tell an O from a 0, or a l from an I or a 1!

Step 2: Receive Activation Code and Activate

Once you have sent all the required information, you will be given the “Activation Code” which you can enter below the computer ID to complete the activation process. If you look next to “License status”, you will know that MASS has been successfully activated if you see “MASS will expire ____” with a future date listed.

As always, feel free to contact us if you have any questions at all. CMDC is the authorized service provider for the MASS software which is a joint effort of between CCMPA and CMDC.

In order to be able to activate MASS, you need to know your serial number which starts with the letter B and is 31 characters long.

The example used here will be: BHHI0C0I00A1F1GC8F822M1JGWZSJ6C

You can find it on your MASS website dashboard (link will open in a new tab). Don’t have a serial number? You can purchase yours on the MASS website store by clicking here.

If you have an internet connection, the easiest way to activate is Online

If you’ve already tried to activate online and it didn’t work, click here. If you don’t have any internet connection at all, click here.

For an online activation, all you need to do is enter your serial number and click Activate.

Once you have clicked Activate, a form will open requesting your information. Enter this all in and then click Submit.

You’ll know it worked if you see the following before the Serial Number Registration window is closed

If you are getting a message saying that you don’t have an internet connection but you can still receive emails and view web pages, you aren’t alone! Click here to quickly get around this error.

When you are taken back to the main Registration Key Code window, you’ll notice that next to License status, it will list an expiry date. At this point, you are activated and can close the window. The welcome screen will show your updated activation status the next time you launch MASS as well.

No internet? No Problem!

We’ve always had the option of activating offline because not every computer has internet and even for the ones that do, there can be problems that come along. Click here to jump to the Offline Activation guide. Please be advised that this involves contacting MASS technical support so activation may not be possible outside of regular business hours.

Still looking for answers?

Please do not hesitate to call or email CMDC for all technical and non-technical software inquiries. Among all of the many cervices provided by CMDC, timely and effective technical support is always just an email or phone call away!